Refund policy

1. Return Eligibility

  • Returns must be requested within 7–14 days of receiving your order (depending on your store policy).

  • Products must be unused, unwashed, and in original packaging.

  • Certain items are non-returnable: gift cards, downloadable products, perishable items.

2. How to Initiate a Return

  • Contact our support team at [Your Email / Contact Page Link] with your order number and reason for return.

  • Our team will provide you with a Return Authorization (RA) number and return instructions.

  • Return shipments without RA number may not be accepted.

3. Shipping for Returns

  • Customers are responsible for return shipping costs unless the product was defective or damaged.

  • Use a reliable shipping service with tracking to ensure your return reaches us safely.

4. Refund Process

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed via the original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return was due to our error.

5. Exchanges

  • Exchanges are subject to product availability.

  • To request an exchange, contact our support team with your order details.

6. Damaged or Defective Products

  • If you receive a damaged or defective product, contact us immediately at [Your Email / Contact Page Link].

  • Provide photos of the damaged item and packaging.

  • We will arrange a replacement or full refund at no extra cost.